Dubai Municipality has launched its new 'Account Manager' initiative, introducing dedicated points of contact for strategic customers and partners to improve communication, accelerate service delivery, and enhance the overall customer experience.
The initiative is designed to support key customer groups, including individuals, food businesses, real estate developers, contractors, and engineering consultants. Dedicated Account Managers will provide end-to-end support by overseeing customer requests, coordinating directly with relevant municipal departments, and ensuring faster responses throughout the service process.
As part of the programme, Dubai Municipality has also introduced a governance framework that clearly defines the roles and responsibilities of Account Managers, helping deliver more proactive, integrated, and customer-focused services.
According to the Municipality, the initiative reflects its commitment to strengthening long-term partnerships, improving operational efficiency, and supporting Dubai's vision of delivering world-class government services. Account Managers will also use smart systems to monitor customer interactions, prepare performance reports, and contribute to the continuous improvement of municipal services.
The new initiative forms part of Dubai Municipality's broader strategy to enhance customer happiness, simplify procedures, and provide faster, more responsive services for businesses and residents alike.
Source:Gulfbusiness